Frequently Asked Questions
If you would like to send us an email or request specific information please use the contact form below.
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Are your products approved by the FDA?
These products are not evaluated by the FDA. Our products are not intended to diagnose, prevent, treat, or cure any disease(s). The information provided by this company is not a substitute for a face-to-face consultation with your physician or health care professional and should not be construed as medical advice for you. Please consult your physician or health care professional before beginning any supplementation, weight loss or exercise program. If there is a change in your medical condition, please stop using products immediately and consult your physician or health care professional.
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Do you ship to the US or Canada?
No, we do not accept orders from the US or Canada at this time.
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Can I pay with cash?
Unfortunately, we do not accept cash payments at this time.
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Can you ship to P.O. Boxes?
Yes, we can ship to P.O. Boxes.
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What are the shipping costs?
All shipping for BellaVeì products is FREE to our customers.
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Will taking your product create a problem with my other medication?
If you are pregnant, nursing, taking medication, or have a history of heart conditions we suggest consulting with a physician before using BellaVeì Labs products.
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What other products do you offer?
Please view our entire suite of beauty and health products at BellaVei.com.
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What if my order has not arrived yet?
All orders are processed the next business/working day. But since we ship internationally, please allow 14-21 business/working days to receive your product. Due to certain seasonal demands, we are experiencing higher order volume which may further delay your delivery another 5-7 business/working days. If it has not been at least 3 weeks since your order was placed, please do not contact customer support as there will be nothing we can do for you at that time. However, if 3 weeks have passed and you still have not received your order, please email us at:
English delivery@bellavei.com French delivery.fra@bellavei.com German delivery.deu@bellavei.com Italian delivery.ita@bellavei.com Japanese delivery.jpn@bellavei.com Spanish delivery.spa@bellavei.com Swedish delivery.swe@bellavei.com Chinese delivery.zho@bellavei.com Indonesian delivery.ind@bellavei.com Korean delivery.kor@bellavei.com Dutch delivery.nld@bellavei.com Norwegian delivery.nor@bellavei.com Danish delivery.dan@bellavei.com Greek delivery.ell@bellavei.com Turkish delivery.tur@bellavei.com Portuguese delivery.por@bellavei.com -
Tracking/Shipping number issues?
The shipping number received in your confirmation email is not a parcel tracking site. This site is only to be used to confirm your order has been processed and in route to its final destination. Once your shipment departs the US, no more updates will be given.
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What if I have a problem with my bill?
If you have billing related questions or concerns, please email:
English billing@bellavei.com French billing.fra@bellavei.com German billing.deu@bellavei.com Italian billing.ita@bellavei.com Japanese billing.jpn@bellavei.com Spanish billing.spa@bellavei.com Swedish billing.swe@bellavei.com Chinese billing.zho@bellavei.com Indonesian billing.ind@bellavei.com Korean billing.kor@bellavei.com Dutch billing.nld@bellavei.com Norwegian billing.nor@bellavei.com Danish billing.dan@bellavei.com Turkish billing.tur@bellavei.com Portuguese billing.por@bellavei.com Greek billing.ell@bellavei.com -
Is my customer information safe?
Please view our Privacy Policy regarding customer information.
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Can’t find the answer to your questions?
Please email us at:
English questions@bellavei.com French questions.fra@bellavei.com German questions.deu@bellavei.com Italian questions.ita@bellavei.com Japanese questions.jpn@bellavei.com Spanish questions.spa@bellavei.com Swedish questions.swe@bellavei.com Chinese questions.zho@bellavei.com Indonesian questions.ind@bellavei.com Korean questions.kor@bellavei.com Dutch questions.nld@bellavei.com Norwegian questions.nor@bellavei.com Danish questions.dan@bellavei.com Turkish questions.tur@bellavei.com Portuguese questions.por@bellavei.com Greek questions.ell@bellavei.com